Service Level Agreement & Refund Policy

Effective Date: September 2026 • CIN: U72200WB2020PTC240123

1. Milestone-Driven Assurance

At BRSM Software (India) Private Limited, all custom software engineering projects are delivered against predefined, mutually approved Statement of Work (SOW) milestone schedules. This gives clients total transparency and review power before funding each progressive development phase.

2. 30 to 90-Day Post-Launch Warranty

Every bespoke software project delivered includes a complimentary 30 to 90-day bug-fix and performance warranty. If any code defect or discrepancy against approved requirements is identified during this warranty period, our engineering team fixes it at zero additional cost.

3. Cancellation & Refund Guidelines

• Discovery / Pre-Development Phase: If an engagement is cancelled during Phase 1 Discovery prior to software coding kickoff, unutilized advance funds minus documented architectural consulting hours will be refunded within 7 to 10 business days.
• Active Milestone Sprints: Payments completed for accepted and approved milestone deliverables are non-refundable, as work has been verified and source code transferred.
• Retainer & Cloud Management Services: Monthly cloud management or SEO growth retainers may be cancelled with 30 days written notice.

4. Contacting Billing & Accounts

For milestone billing queries, invoice reconciliation, or SLA support, please reach out directly to: